1. Service Scope

1.1. Standard Services Include:

  • Grease trap inspection
  • Pumping and cleaning of grease interceptors
  • Basic maintenance of accessible components
  • Disposal of collected waste
  • Service documentation and reporting

1.2. The following are excluded unless specifically contracted:

  • Repairs to grease trap systems
  • Replacement of parts or components
  • Plumbing modifications
  • Underground pipe cleaning
  • Structural modifications

2. Access and Preparation

2.1. Customer Responsibilities:

  • Provide clear access to grease trap locations
  • Ensure covers and access points are accessible
  • Maintain safe working conditions around service areas
  • Notify staff of service timing
  • Clear parking/access for service vehicles

2.2. Additional charges may apply if:

  • Grease trap covers require excavation
  • Special equipment is needed for access
  • Multiple visits are required due to access issues
  • Excessive cleanup is required beyond normal service

3. Health and Safety

3.1. Compliance:

  • All services comply with BC health regulations
  • Service technicians follow WorkSafeBC guidelines
  • Environmental disposal regulations are strictly followed
  • Local municipal bylaws are observed

3.2. Documentation:

  • Service records maintained as required by law
  • Waste disposal manifests provided
  • Inspection reports available upon request

4. Scheduling and Service Frequency

4.1. Service Intervals:

  • Must comply with local health department requirements
  • Recommended based on system usage and capacity
  • Subject to municipal bylaw requirements
  • May be adjusted based on inspection findings

4.2. Scheduling:

  • Services performed during regular business hours
  • Emergency services available at additional cost
  • 24-hour notice required for cancellations
  • Rescheduling fees may apply for late cancellations

5. Liability and Insurance

5.1. Company Coverage:

  • Commercial general liability insurance
  • Environmental liability coverage
  • WorkSafeBC coverage for all employees

5.2. Limitations:

  • Pre-existing conditions
  • Damage from system misuse
  • Issues from improper disposal practices
  • Secondary damage from system failures

6. Payment and Pricing

6.1. Terms:

  • Deposits are non-refundable
  • Pricing subject to change without notice
  • Service contracts billed as agreed
  • Additional work requires separate authorization

6.2. Price Adjustments:

  • Rates subject to change with notice
  • Fuel surcharges may apply
  • Additional fees for after-hours service
  • Special equipment requirements billed separately

7. Customer Obligations

7.1. Proper Use Guidelines:

  • No disposal of prohibited materials
  • Regular cleaning of screens and strainers
  • Proper food waste disposal practices
  • Immediate reporting of system problems

7.2. Documentation:

  • Maintain service records as required by law
  • Provide access to maintenance history
  • Report significant changes in kitchen operations
  • Keep FOG (Fats, Oils, Grease) disposal logs

8. Service Warranty

8.1. Coverage:

  • Workmanship guaranteed for 30 days
  • Regular service performance
  • Proper disposal of waste
  • Compliance with regulations

8.2. Exclusions:

  • Damage from customer misuse
  • Issues from delayed maintenance
  • Problems from prohibited materials
  • Third-party interference

9. Emergency Services

9.1. Availability:

  • 24/7 emergency response available
  • Priority service for system failures
  • Additional charges apply for after-hours
  • Response time based on severity

10. Environmental Compliance

10.1. Waste Disposal:

  • Environmentally approved disposal methods
  • Proper documentation of waste removal
  • Recycling when applicable
  • Compliance with BC environmental regulations